Tracked shipping provided on all orders

UNITED STATES (via USPS)
FREE regular shipping on orders over $50
Regular: $7.00 usd (2-5 business days)*
Express:
$20.00 usd (1-3 business days)

CANADA (via Canada Post)
FREE regular shipping on orders over $50
Regular
: $7.00 cad (2-5 business days)*
Express:
$20.00 cad (1-3 business days)

*99% of regular U.S. & Canadian shipments are delivered within 2-5 business days, however delivery can take up to 10 business days in some cases.

INTERNATIONAL
Regular:  (1-2 weeks)**
1 Pair: $15.00 usd
2 Pairs: $25.00 usd
3 Pairs or more: $35.00 usd
Express: $50 (5-7 business days)

**Most international shipments are delivered within 1-2 weeks, however delivery can take up to 4 weeks depending on the destination.

RETURNS & EXCHANGES
If you would like to return or exchange an item purchased from our website within 60 days, we are happy to replace it with another selection or refund to the original payment method. Just repack the unused item in its original packaging with the packing slip and follow these simple steps:

Contact our customer service department by emailing info@jackandlily.com, calling toll-free 1-877-995-8367 or using Live Chat with your purchase order number to authorize your reason for the return/exchange.  We will email you a return/exchange form with instructions.

You can also download and fill out the return/exchange forms in advance here:
Canada | USA | International

Please note: any returns or exchanges must be initiated by the customer using their own postal service, as shipping costs are not covered by Jack & Lily Shoes.

*Merchandise purchased from a third party retailer/website must be returned or exchanged where it was originally purchased.

SALE ITEMS
We gladly accept returns/exchanges on sale items purchased from jackandlily.com. However, we cannot extend sale dates or price adjust. We offer different sales throughout each month, so our weekly flash sales and promo codes are only valid for their specified dates.

RETURN SHIPPING
Please note: any returns or exchanges must be initiated by the customer using their own postal service, as shipping costs are not covered by Jack & Lily Shoes.

If returning your package from outside of Canada, please use REGULAR PARCEL POST (USPS) ground shipping. We cannot accept returns shipped via courier services (Fedex, UPS) as there will be a brokerage charge for customs clearance.

GIFT EXCHANGES
In order to exchange an item that you received as a gift, the item must have been originally purchased from our website within 60 days. Don’t know the purchase order number? No problem! Let us know the first and last name and/or email address of the person who purchased the gift and we’ll look it up!