Shipping & Returns

Tracked shipping provided on all orders

UNITED STATES (USPS)
FREE regular shipping on orders over $50
Regular: $7.00 usd (2-5 business days)*
Express:
$20.00 usd (1-3 business days)

CANADA (Canada Post)
FREE regular shipping on orders over $50
Regular
: $7.00 cad (2-5 business days)*
Express:
$20.00 cad (1-3 business days)

*99% of regular U.S. & Canadian shipments are delivered within 2-5 business days, however delivery can take up to 10 business days.

INTERNATIONAL
1 Pair: $10.00 usd (1-2 weeks)
2 Pair: $20.00 usd (1-2 weeks)
3 Pair or more: $30.00 usd (1-2 weeks)
Express: $50 (5-7 business days)

Most international shipments are delivered within 1-2 weeks, however it can take up to 4 weeks depending on the destination.

RETURNS & EXCHANGES
We are happy to offer an exchange or a refund for items purchased from our website within 60 days. We gladly accept returns or exchanges on sale items.

Contact customer service by emailing info@jackandlily.com, calling toll-free 1-877-995-8367 or using Live Chat to authorize your return or exchange.  We will email you a return & exchange form with instructions.  Or, you can download the form here: Canada | USA | International

Cost of returns or exchanges will be covered by the customer.  In the rare circumstance where you receive a defective pair, Jack & Lily will cover the cost of shipping.

Please use your local postal service for returns. Unfortunately, we cannot accept returns shipped via courier (UPS, FedEx etc).

*Merchandise purchased from a third party retailer must be returned or exchanged where it was originally purchased.

GIFT EXCHANGES
In order to exchange an item that you received as a gift, the item must have been originally purchased from our website within 60 days. Don’t know the purchase order number? No problem! Let us know the first and last name and/or email address of the person who purchased the gift and we’ll look it up!