Shipping & Returns

Shipping Costs

Jack and Lily offer the following shipping options for delivery within the US, Canada and International destinations. We use reputable shipping companies and couriers to ensure safe handling and timely delivery. We are happy to offer the following shipping methods to our customers at this time.

United States

Regular (5-7 business days)
Flat rate charge per shipment: $7.00 USD

Express (3-5 business days)
Flat rate charge per shipment: $20.00 USD

Canadian

Regular (5-7 business days)
Flat rate charge per shipment: $7.00 CDN

Express (3-5 business days)
Flat rate charge per shipment: $20.00 CDN

International

Regular (up to 2-3 weeks)
Flat rate charge per shipment: $20.00 USD

Express (5-7 business days)
Flat rate charge per shipment: $50.00 USD


Any orders place after 10:00am (Pacific Standard Time) will not be processed until the next morning. For example, if we receive an order at 12pm on Friday, it will not be processed until Monday. Business days are Monday through Friday, excluding holidays determined by carriers.

Shipping Details:

All shipping charges are based on a flat fee shipment/per address
Holidays may add an extra day to delivery times
Separate order must be placed when sending to more than one destination

Returns & Exchanges

We want you to love your Jack and Lily product. If, for any reason, you would like to exchange or return it, we are happy to replace it with another selection or refund the credit card used for the purchase. Just repack the gift in its original packaging (if possible) with the packing slip and follow these simple steps:

1. Contact our customer service department by calling toll-free 1-877-995-8367 or by email at [email protected] to authorize your reason for the exchange. Our staff is available Monday to Friday, 8am to 5pm (Pacific Standard Time).

2. Write down the gift return (GR) number given to you by the customer service representative.

3. Include the GR number with the following return shipping address:

Jack and Lily
(Gift Return number)
1680 W.75th Avenue
Vancouver, BC
V6P 6G2

Important: If returning your package from outside of Canada please ship via parcel post. Do not use a courier service otherwise there will be a brokerage charge for customs clearance.