Shipping & Returns

Tracked shipping provided on all orders

UNITED STATES (USPS)
FREE regular shipping on orders over $75
Regular: $9.50 USD (2-5 business days)*
Express:
$20.00 USD (1-3 business days)

CANADA (Canada Post)
FREE regular shipping on orders over $75
Regular
:  2-5 business days*
Express:
$20 CAD (1-3 business days)

*99% of U.S. & Canadian shipments are delivered within 2-5 business days, however it can take up to 10 business days.

INTERNATIONAL
FREE regular shipping on orders over $75
1 Pair: $10 USD (1-2 weeks)*
2 Pair: $20 USD (1-2 weeks)*
3 Pair or more: $30 USD (1-2 weeks)*
Express: $50 USD (5-7 business days)

*Most international shipments are delivered within 1-2 weeks, however it can take up to 4 weeks depending on the destination.

RETURNS & EXCHANGES
We are happy to offer an exchange or a refund for items purchased from our website within 60 days, unworn, and in their original boxes. We gladly accept returns or exchanges on sale items.

Contact customer service by emailing [email protected], calling toll-free 1-877-995-8367 or using Live Chat to authorize your return or exchange.  We will email you a return & exchange form with instructions.  Or, you can download the form here: Canada | USA | International

Cost of returns or exchanges will be covered by the customer.  In the rare circumstance where you receive a defective pair, Jack & Lily will cover the cost of shipping.

Please use your local postal service for returns. Unfortunately, we cannot accept returns shipped via courier (UPS, FedEx etc).

*Merchandise purchased from a third party retailer must be returned or exchanged where it was originally purchased.

GIFT EXCHANGES
In order to exchange an item that you received as a gift, the item must have been originally purchased from our website within 60 days. Don’t know the purchase order number? No problem! Let us know the name or email address of the person who purchased the gift and we’ll look it up!

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