Shipping & Returns

Tracked shipping is provided on all orders

FREE regular shipping on orders over $59
Regular: $10 USD (2-5 business days)*
$20 USD (1-3 business days)

CANADA (Canada Post)
FREE regular shipping on orders over $59
:  $15 CAD (2-5 business days)*
$25 CAD (1-3 business days)

*99% of U.S. & Canadian shipments are delivered within 2-5 business days, however, it can take up to 10 business days.

FREE regular shipping on orders over $59
Regular: $15 USD (1-2 weeks)*

*Most international shipments are delivered within 1-2 weeks, however, it can take up to 4 weeks depending on the destination. We have no control over customs in foreign countries and are not responsible for any duties charged upon delivery. 

We are happy to offer an exchange or a refund for items purchased from our website within 60 days, unworn, and in their original boxes. We accept returns or exchanges on all items not marked FINAL SALE. Final Clearance Sale items are non-refundable and non exchangeable.  

Contact customer service by emailing and we will email you a return & exchange form with instructions.

Or, you can download the form here: Canada | USA | International

The cost of returns or exchanges are the responsibility of the customer.  In the rare circumstance where you receive a defective pair, Jack & Lily will cover the cost of shipping. Please note that shipping fees are non-refundable. 

Please use your local postal service for returns. Unfortunately, we cannot accept returns shipped via courier (UPS, FedEx etc).

*Merchandise purchased from a third-party retailer must be returned or exchanged where it was originally purchased.

In order to exchange an item that you received as a gift, the item must have been originally purchased from our website within 60 days. Don’t know the purchase order number? No problem! Let us know the name or email address of the person who purchased the gift and we’ll look it up!


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