Privacy & Security

Jack and Lily is committed to protecting the privacy of our customers and using this information responsibly. Please read below for detailed information about our privacy policy.

Privacy

Your privacy is important. Therefore, Jack and Lily’s website never sells customer information to other companies or individuals. All personal information remains confidential and is used for internal purposes only.

Jack and Lily requires the use of an order and registration form so our customers can request information on Jack and Lily product(s). Contact information (email, address, telephone number, etc) from the order form is used to send your orders. Financial information (credit card information) that is collected is used to bill customers for products. Jack and Lily does not store credit card information. We currently use third party companies for delivery and credit card processing for online and offline purchases. Additionally, these companies also do not retain, share or store identifiable information.

On occasion, our customers may receive information from us about new features, promotions and special offers that we think may be valuable. If you would like to be removed from our email list and do not wish to receive future mailings from Jack and Lily, send an email to [email protected] with ‘Please Remove’ in the subject header of the email. Please allow up to two weeks for your request to be processed.

Security

Jack and Lily ensure industry proven safeguards and precautions protecting our customer’s personal and financial information when processing both online and telephone orders. When ordering online, all credit card information is highly protected utilizing the best secured server (SSL) encryption software in the industry. If you have any additional concerns with privacy or security, please contact us by calling toll-free 1-877-995-8367 or by email at [email protected]

IP Addresses & Cookies

An IP address is a number that is automatically assigned to your computer whenever you’re surfing the web. Jack and Lily may use your IP address for the purpose of system administration to help diagnose problems with our server. In addition, your IP address may also be used to recognize customer traffic patterns and gather demographic information. This information helps us with product merchandising and the design of our website.

Cookies are small bits of data that is sent to your computer’s hard drive through your web browser. Cookies allow us to recognize your browser when you visit. We use them to improve your user experience and save you time during checkout, such as recognizing your currency preference.


Expired Certificate Alert

If you are using a browser older than Netscape version 4.06 (released August 1998), or Microsoft Internet Explorer 4.5 or older for Macintosh, then entering any secure server environment results in a Certificate warning.

Please be assured that you can continue with your purchase – your transactions will be secure. This prompt is a result of using an older browser. It is not related to any bugs, nor is it a problem with our site.

To avoid this message, download a newer version of Firefox or Microsoft Internet Explorer.