We have designed our site with you in mind and we want your online experience to be as simple and easy as possible. Our Customer Service page contains information that may be helpful to you. Jack & Lily is committed to the development of high-quality baby footwear and we take pride in every pair of shoes we produce. Our products, service and customers are a very important aspect of our business. That is why we have a 100% satisfaction guarantee behind every purchase. If you are not completely satisfied with your purchase, we’ll exchange it or refund the credit card used for purchase.

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Frequently Asked Questions

General


What is Jack & Lilys purchase agreement?

 

By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.


I have a story about Jack & Lily, what is the process?

 

For press inquiries or to request a press kit, call 604-254-6900, or email [email protected]


Wholesale


How do I become a Jack & Lily agent?

 

If you are interested in becoming a Jack and Lily agent or would like information on how to get Jack and Lily in your retail store, send an email to [email protected], or mail:
Jack and Lily
Agent Coordinator
1690 W.75th Avenue
Vancouver, BC
V6P 6G2
We will contact you for further information regarding your request should we have any questions.


Ordering Information


Are your products taxed?

 

A goods and services tax of 5% (GST) will be added to any purchase shipped within Canada. Purchases made in British Columbia will receive the 12% hst. No tax will be added to orders shipped to the United States or other destinations outside Canada.


What payments are accepted?

 

Jack & Lily are pleased to accept Visa and MasterCard. Due to e-commerce security we are not able to accept Visa and Mastercard Debit or Check cards.


Which currency is your product priced at

 

All Jack & Lily products are priced out in Canadian dollars and charged out in USD or CAD.


Do you take orders by telephone?

 

Yes! To order by telephone, call us toll-free at 1-877-995-8367. Our hours are Monday to Friday, 8am to 5pm (Pacific Standard Time).


Do you ship internationally

 

Yes! Jack and Lily will ship anywhere in the world.
We estimate time of arrival to be between 10 and 14 days, but due to logistics we cannot guarantee this shipping time for post shipping. Our product will ship via the most suitable courier for your area. The package is picked up from the destination country’s postal service when it enters that country and uses the customers supplied address.
Jack and Lily is not responsible for the collection or payment of destination duties and taxes. All extra charges will be the responsibility of the person(s) receiving the shipment.


How will I receive my order confirmation?

 

After ordering, you will receive an email confirmation from Jack and Lily.

Shipping & Returns

What are your shipping rates

 

You can find all pertinent shipping information on our Shipping Information page.

Privacy & Security

Where can I find your Privacy & Security Information?

 

You can find all pertinent privacy & security information on our Privacy & Security page.


Still have questions?

Jack & Lily’s customer service representatives are available to answer your questions, Monday to Friday, 8am to 5pm (Pacific Standard Time).
Fill in this form and we will get back to you as soon as possible.