Shipping & Returns

Shipping

 Jack and Lily offer the following shipping options for delivery within the US, Canada and International destinations. We use reputable shipping companies and couriers to ensure safe handling and timely delivery. We are happy to offer the following shipping methods to our customers at this time.

United States
Regular (5-7 business days)
Flat rate charge per shipment: $7.00 USD

Express (3-5 business days)
Flat rate charge per shipment: $20.00 USD

Canada
Regular (5-7 business days)
Flat rate charge per shipment: $7.00 CDN

Express (3-5 business days)
Flat rate charge per shipment: $20.00 CDN

International
Regular (up to 2-3 weeks)
Flat rate charge per shipment: $20.00 USD

Express (5-7 business days)
Flat rate charge per shipment: $50.00 USD

Any orders placed after 10:00am (Pacific Standard Time) will not be processed until the next morning. For example, if we receive an order at 12pm on Friday, it will not be processed until Monday. Business days are Monday through Friday, excluding holidays determined by carriers.

Shipping Details
All shipping charges are based on a flat fee shipment/per address
Holidays may add an extra day to delivery times
Separate order must be placed when sending to more than one destination

Returns & Exchanges

We want you to love your Jack and Lily product. If, for any reason, you would like to exchange or return it, we are happy to replace it with another selection or refund the credit card used for the purchase. Just repack the gift in its original packaging (if possible) with the packing slip and follow these simple steps:

  1. Contact our customer service department by email at info@jackandlily.com or by calling toll-free 1-877-995-8367 to authorize your reason for the exchange.
  2. We will email you a refund / exchange form
  3. Fill out the form and return with the shoes to:

Jack and Lily
1680 W.75th Avenue
Vancouver, BC
V6P 6G2

Returning or exchanging your shoes for a different size or style?

No problem, you can return any unused pair for an exchange or refund, minus the shipping cost. If there happens to be a manufacturing defect we’ll be more than happy to exchange or refund your purchase as well as the shipping cost.

IMPORTANT: If returning your package from outside of Canada please ship REGULAR PARCEL POST (USPS). Do not use a courier service otherwise we cannot accept the return as there will be a brokerage charge for customs clearance.