Frequently Asked Questions


What is Jack & Lily’s purchase agreement?

By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.

I have a story about Jack & Lily, what is the process?

For press inquiries or to request a press kit, call 604-254-6900, or email


How do I become a Jack & Lily agent?

If you are interested in becoming a Jack and Lily agent or would like information on how to get Jack and Lily in your retail store, send an email to, or mail:
Jack and Lily
Agent Coordinator
1680 W.75th Avenue
Vancouver, BC
V6P 6G2
We will contact you for further information regarding your request should we have any questions.

Ordering Informaton

Are your products taxed?

A goods and services tax of 5% (GST) will be added to any purchase shipped within Canada. No tax will be added to orders shipped to the United States or other destinations outside Canada.

What payments are accepted?

Jack & Lily are pleased to accept Visa, MasterCard or PayPal. Due to e-commerce security we are not able to accept Visa and MasterCard Debit or Check cards.

Which currency is your product priced at?

All Jack & Lily products are priced in U.S. dollars for customers outside of Canada and CAD dollars for customers within Canada.

Do you take orders by telephone?

Yes! To order by telephone, call us toll-free at 1-877-995-8367. Our hours are Monday to Friday, 8am to 5pm (Pacific Standard Time).

Do you ship internationally?

Yes! Jack and Lily will ship anywhere in the world.
We estimate time of arrival to be between 10 and 14 days, but due to logistics we cannot guarantee this shipping time for post shipping. Our product will ship via the most suitable courier for your area. The package is picked up from the destination country’s postal service when it enters that country and uses the customers supplied address. Jack and Lily is not responsible for the collection or payment of destination duties and taxes. All extra charges will be the responsibility of the person(s) receiving the shipment.

How will I receive my order confirmation?

After ordering, you will receive an email confirmation from Jack and Lily.

Shipping & Returns

What are your shipping rates?

You can find all pertinent shipping information on our shipping information page.

Privacy & Security

Where can I find your Privacy & Security information?

You can find all pertinent privacy & security information on our Privacy & Security page.